Cancellation Policy

NorthWest Patriots is a trading name of Heimdell Tech Ai Ltd (company number 16478408), registered office Preston, PR1 9DJ. 1. Your right to cancel Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order within 14 days of the day you receive it, without giving a reason. This applies to our whole standard range, including items that are printed or made to order with a division's crest. 2. How to cancel Email support@support-your-local-patriot.online with your name and order number and tell us you want to cancel. You can also use the Contact page. Your message just needs to be clear. 3. Cancelling before dispatch If your order hasn't been dispatched yet, we'll stop it and refund you in full, including delivery. 4. Cancelling after delivery Send the items back to us within 14 days of telling us you're cancelling. Contact us first and we'll give you the return address. You pay the cost of returning items unless they're faulty or not as described. 5. Your refund We'll refund the price of the items and the standard delivery charge you paid, within 14 days of receiving the items back (or proof you've sent them, if that comes first). Refunds go back to the card you paid with. We may reduce the refund if an item has been handled or used more than needed to check it, for example worn outside or washed. 6. Personalised items The right to cancel doesn't apply to items made to your own specification, such as an item printed with your own name or text. We don't currently sell any. If we do in future, the product page will say so clearly before you order. 7. Changing your order If you want to change a size, item or address rather than cancel, contact us as soon as you can. We can usually help if your order hasn't gone into production yet.