Returns & Refunds Policy

Support Your Local Patriot is operated by Heimdell Tech Ai Ltd, a company registered in England & Wales (Company No. 16478408), registered office Preston, PR1 9DJ ("we", "us", "our"). 1. Your right to cancel For most items, you have the right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, contact us at support@support-your-local-patriot.online with your order number. 2. Items excluded from the right to cancel Personalised or made-to-order items — currently the engraved wallet — are exempt from the right to cancel once production has begun, as they are made to your specification (Regulation 28(1)(b) of the above Regulations). This does not affect your rights if the item is faulty or not as described. 3. How to return an item Contact us first so we can confirm the return and give you the correct return address. You are responsible for the cost of returning an item unless it's faulty, damaged, or not as described, or unless we tell you otherwise. 4. Condition of returned items Items should be returned unused, in their original packaging where possible, and in the same condition you received them. You're liable for any diminished value resulting from unnecessary handling beyond what's needed to establish the item's nature and features. 5. Refunds Once we've received the returned item (or evidence you've sent it back), we'll issue your refund within 14 days, using the same payment method you used to pay. Original standard delivery charges are refunded in full for a full-order cancellation; return postage costs are not refunded unless the item is faulty. 6. Faulty, damaged or misdescribed items If an item is faulty, arrives damaged, or doesn't match its description, you have additional rights under the Consumer Rights Act 2015 — including, in the first 30 days, the right to a full refund. After 30 days, we'll offer a repair or replacement, or a price reduction/refund if that's not possible. This applies even to made-to-order items like the engraved wallet. Contact us at support@support-your-local-patriot.online with photos of the issue where possible. 7. Gift returns If you received an item as a gift, please contact us and we'll do our best to help, though refunds can normally only be issued to the original payment method.