Returns & Refunds Policy

NorthWest Patriots is a trading name of Heimdell Tech Ai Ltd (company number 16478408), registered office Preston, PR1 9DJ. 1. Changed your mind? You can cancel and return most items within 14 days of receiving them, without giving a reason. This includes our division ranges, even though they're made to order. See our Cancellation Policy for the full details. 2. How to return an item Email support@support-your-local-patriot.online with your order number and the items you're returning. We'll reply with the return address. Please send the items back within 14 days of telling us. 3. Condition of returns Please return items unused, unwashed and, where possible, in their original packaging. If an item has been handled or used more than needed to check it, we may reduce your refund to reflect its reduced value. 4. Return postage You pay the cost of returning items you've changed your mind about. We pay for returns of faulty, damaged or incorrect items. Please use a tracked service, as items are your responsibility until they reach us. 5. Refunds We'll refund you within 14 days of receiving the items back (or proof you've sent them, if that comes first), to the card you paid with. For a change-of-mind return of your whole order we also refund the standard delivery charge you paid. Return postage isn't refunded unless the item was faulty or not as described. 6. Faulty, damaged or wrong items If an item is faulty, damaged, or not as described, the Consumer Rights Act 2015 protects you: - Within 30 days of delivery you can reject it for a full refund. - After that, we'll repair or replace it. If that isn't possible or doesn't work, you can have a refund or a price reduction. Please email us with your order number and photos of the problem where you can. These rights apply to every item we sell, including made-to-order items. 7. Personalised items Items made to your own specification, such as an item printed with your own name or text, can't be returned for a change of mind, but are fully covered if faulty. We don't currently sell any personalised items. 8. Gifts If you received an item as a gift, contact us and we'll help. Refunds can normally only go to the original payment card.