Complaints Policy

NorthWest Patriots is a trading name of Heimdell Tech Ai Ltd (company number 16478408), registered office Preston, PR1 9DJ. 1. How to complain If something has gone wrong, we want to put it right. Email support@support-your-local-patriot.online with "Complaint" in the subject line, your order number if you have one, and what happened. You can also use our Contact page. 2. What happens next We'll acknowledge your complaint within 2 working days and aim to give you a full reply within 10 working days. If we need longer, we'll tell you why and keep you updated. 3. If you're still not happy For free, impartial advice on your consumer rights, contact Citizens Advice at citizensadvice.org.uk or on 0808 223 1133. You can also contact your local Trading Standards service through Citizens Advice. For complaints about how we handle your personal data, you can contact the Information Commissioner's Office at ico.org.uk.