Complaints Policy

To raise a complaint, please email complaints@support-your-local-patriot.online. Support Your Local Patriot is operated by Heimdell Tech Ai Ltd, a company registered in England & Wales (Company No. 16478408), registered office Preston, PR1 9DJ ("we", "us", "our"). 1. How to complain We want to know if something's gone wrong. Please email complaints@support-your-local-patriot.online with your order number (if applicable) and details of your complaint. 2. What happens next We aim to acknowledge every complaint within 2 working days, and to give you a full response or a clear update within 10 working days. If a complaint is complex and needs longer, we'll let you know and keep you updated on progress. 3. If you're not satisfied If you're unhappy with how we've handled your complaint, you can contact Citizens Advice (citizensadvice.org.uk) for free, impartial guidance on your consumer rights, or your local Trading Standards service. For complaints about how we handle your personal data specifically, you can also contact the Information Commissioner's Office (ico.org.uk).