Privacy Policy

Support Your Local Patriot is operated by Heimdell Tech Ai Ltd, a company registered in England & Wales (Company No. 16478408), registered office Preston, PR1 9DJ ("we", "us", "our"). We are the data controller for the personal data described in this policy. Our ICO registration number is ZC079121. 1. What personal data we collect When you place an order, contact us, create an account, or sign up to our mailing list, we may collect: your name, email address, postal address, phone number, order history, and any message content you send us. We do not collect or store your full payment card details — these are handled directly by our payment processor, Stripe. 2. How we use your data and our legal basis - To fulfil and deliver your order, and to handle returns, refunds and warranty claims — necessary to perform our contract with you. - To respond to enquiries, complaints and customer service requests — necessary to perform our contract with you, or our legitimate interest in resolving issues. - To send you order and delivery updates — necessary to perform our contract with you. - To send you marketing emails about new products or offers, where you've opted in — based on your consent, which you can withdraw at any time. - To detect and prevent fraud, and to keep our systems secure — our legitimate interest in protecting our business and customers. - To comply with our legal obligations, such as tax and accounting records. 3. Who we share your data with We share the minimum data necessary with: Stripe (payment processing), our delivery couriers (to deliver your order), and any admin notification/email service providers we use to run the store. We never sell your personal data. 4. International transfers Some of our service providers (such as Stripe) may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as the UK's international data transfer mechanisms, to ensure your data remains protected. 5. How long we keep your data We keep order and account data for as long as necessary to fulfil the purposes described above and to meet our legal and accounting obligations (typically at least 6 years for financial records). Marketing consent is kept until you unsubscribe. 6. Your rights Under UK GDPR, you have the right to: access the personal data we hold about you; have inaccurate data corrected; request erasure; restrict or object to processing; request your data in a portable format; and withdraw consent at any time. To exercise any of these rights, contact us at support@support-your-local-patriot.online. 7. Cookies Our website uses cookies — see our Cookie Policy for details. 8. Security We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS) and secure, access-controlled admin accounts. 9. Children Our products and services are not directed at, or intended for purchase by, children. 10. Complaints If you're unhappy with how we've handled your personal data, please contact us first at support@support-your-local-patriot.online. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.